Claims
When it matters, we're on your side.
In the unfortunate event of a claim, our claims team guides you through the process with expertise and efficiency, navigating the complexities to minimise disruption.
How to report a claim
STEP 01
Make it safe
Secure the site, protect people and prevent further loss or damage.
STEP 02
Notify us promptly
Call or WhatsApp us, or email the admin team, as soon as possible after the incident.
STEP 03
Gather evidence
Photographs, site diaries, police case numbers and quotes for repair or replacement.
STEP 04
We advocate for you
We manage the claim with the insurer from first report to final settlement.